Everything your support team needs on one desk
LRockDesk features
What you can do in this product
Create, assign, reply and close. Queues follow roles. Files stay on the ticket. If you need the next agent to find the last answer, you are in the right product.
- Tickets with conversation, files and status in one place.
- Optional WhatsApp on the same trail — not a second product.
- Same screens for staff; rights decide who can do what.
- Reports so a lead can see what is open, waiting or overdue.
Questions
Do you replace our phone number?
No. We give the conversation a home when it becomes work.
Can I try without WhatsApp?
Yes. Turn channels on when you are ready, not as a condition of the first ticket.
LRockDesk features
Tickets, WhatsApp, SLA and a trail on one desk.
Day to day
The work you already do, with a record you can hand to the next person.
Roles
Staff see what their role allows. The same screen; the rights differ.
Trail
Who changed what, and when.