Support that your team can hand over
Tickets, email and WhatsApp on one desk. Saturday’s promise is still there on Monday.
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Support your customers on one desk
What LRockDesk is for
How you sign in
LRockDesk is all-in-one helpdesk software for teams that answer email, phone and WhatsApp every day. Put every conversation on a ticket so Saturday’s promise is still there on Monday. Sign in once, then work the queue — assign, reply, close — without chasing chats across phones.
Built for support leads, shop owners and campus offices who need a trail they can hand to the next person. Resellers support the customers they sold. Public signup is on the Helpdesk site when you are ready to start.
What you can do
- Capture every request as a ticket with files and replies.
- Bring WhatsApp into the same desk when you turn it on.
- Hand over a shift by opening the queue — not collecting phones.
- Show a customer what was promised, without exporting a chat backup.
Customers forgive a slow hour. They do not forgive “we have no idea who said that on Saturday.”
Why teams switch to LRockDesk
One trail
Email, the desk and WhatsApp join the same ticket so work is not lost in a private gallery.
Clear roles
The same screen for the team. Rights decide who assigns, replies or closes.
Ready on Monday
The next agent finds the last answer without unlocking someone else’s phone.
Questions
Is WhatsApp required?
No. When it is on, replies join the same ticket. When it is off, the desk still works on email and the app.
Where do I sign up?
Open Helpdesk and use Sign up on that product. You will sign in through LROCK Accounts and work in the desk.
Can my partner support us?
Yes. A reseller supports the customers they sold. Ask us if you need a partner in your town.
Start a better support week
See how a ticket moves, or write to us for a walkthrough of your queue.