Refund Policy
Refunds follow the invoice and the product grace policy.
Credits you can show an accountant
When a refund applies
Grace before a lock
Cancellations and credits are issued from Accounts billing: invoice, payment term, product grace. School fees follow the school’s own fee rules, not this page. Sittai is a person invoice for the year you paid. If you were charged in error, write via Contact us with the invoice number. Do not post a bank account in a public comment or a blog reply.
- Credit notes keep a reason and a trail.
- Reseller payouts are a different document from a customer refund.
- Draft and preview pages are not an offer to sell.
- UTR mistakes are corrected with a paper trail, not a verbal “adjust it”.
Chargebacks and gateway disputes follow the payment provider plus our invoice record. We would rather issue a dated credit than argue in a screenshot thread with no number on it.
A fair refund is a credit note with a date, not a chat promise that expires when the agent changes shift.